GA is a global business, design and tech education institute.
I was a Front Lines Associated from November 2015 to October 2016.
I managed both the space and community with a mix of documentation, team work and running around to manage the chaos of daytime classes giving way to evening events.
As the first port of call for all students and visitors, I maintained an enjoyable experience on campus, as well as solving ad hoc problems with AV, events and other such surprises. My support was regularly highlighted in student feedback.
My customer support was world-class; both in-person and online for the London campus. I formalised the CX process with guides and tutorials to ensure consistency across multiple team members, which expedites the onboarding process with new staff.